Privacy policy

Last Updated: September 20, 2026

At Al-Ghani Naturals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support
  • Device, browser, and website usage information

Payment information may be processed by third-party payment providers and Shopify rather than being directly stored by us.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and communicate delivery updates
  • Provide customer support
  • Process returns, exchanges, or refunds
  • Improve our website and products
  • Prevent fraudulent or unauthorized transactions
  • Send promotional communications when permitted and where you have provided appropriate consent
  • Comply with applicable legal requirements

3. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and support marketing or analytics activities.

You can manage certain cookie preferences through your browser or available website privacy settings.

4. Sharing Your Information

We do not sell your personal information as a normal part of our business.

We may share necessary information with trusted service providers that help us operate our store, such as:

  • Shopify and ecommerce service providers
  • Payment processors
  • Courier and delivery companies
  • Website analytics providers
  • Email or communication services
  • Fraud prevention and security providers

We may also disclose information where required by law or necessary to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the details below.

7. Third-Party Services

Our store operates using Shopify and may use third-party services to process payments, deliver orders, provide analytics, or support marketing activities. Those providers may process information according to their own privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.